1. Returns

Eligibility for Returns

You have 30 days from the date of purchase to request a return.

To be eligible, your item must be:

• Unused
• In its original condition
• In its original packaging

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products
• Sale items or products marked as Final Sale
• Gift cards

2. Refunds

Processing Refunds

Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 7–10 business days.

Late or Missing Refunds

If you haven't received your refund:

• Check your bank account.
• Contact your credit card provider, as refunds may take additional time to post.
• If you still have not received your refund, please email us at info@sanaeintoxicants.com.

3. Exchanges

Damaged or Defective Items

We only replace items that arrive damaged or defective.

To request an exchange, email us at info@sanaeintoxicants.com with:

• Your order number
• A description of the issue
• Photos showing the damage or defect

4. Return Shipping

Return Shipping Costs

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable, and return shipping costs may be deducted from your refund where applicable.

Exchange Shipping

If you are exchanging a defective or damaged product, SANAE intoxicants will cover the shipping cost for the replacement item.

5. How to Initiate a Return

To begin a return, please email info@sanaeintoxicants.com with the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return

We'll provide detailed instructions for returning your item.

6. Custom & Personalized Orders

Custom and personalized products are made specifically for you and cannot be returned or refunded.

Please review all product details carefully before completing your purchase.

7. Contact Us

If you have questions about our Refund Policy or need assistance with a return or exchange, please contact us.

SANAE intoxicants

Email:
info@sanaeintoxicants.com