1. Processing Time

Order Processing

All orders are processed within 2–3 business days (excluding weekends and holidays) after your order confirmation is received.

Once your order ships, you will receive a confirmation email with tracking information.

Custom Orders

Processing times for custom or made-to-order products may vary. Please refer to the product description or contact us for estimated production times.

2. Shipping Rates & Estimates

Domestic Shipping (United States)

• Standard Shipping: $5.99 (3–7 business days)
• Expedited Shipping: $15.99 (2–3 business days)
• Free Shipping: Orders over $100 (3–7 business days)

International Shipping

• Shipping rates are calculated at checkout based on destination.
• Estimated delivery is 7–21 business days, depending on destination and customs processing.

3. Shipping to P.O. Boxes

We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical shipping address when placing your order.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment directly through the carrier's website.

5. Customs, Duties & Taxes

International Orders

Customers are responsible for all customs duties, import taxes, tariffs, and other fees imposed by their country.

Import Regulations

Please review your country's import regulations before placing an order. SANAE intoxicants is not responsible for delays caused by customs clearance.

6. Delivery Issues

Lost or Stolen Packages

Once a package has been transferred to the shipping carrier, SANAE intoxicants is not responsible for lost or stolen packages. Please contact the carrier directly to file a claim.

Delayed Deliveries

Occasionally, delays may occur due to weather, holidays, customs, or other unforeseen circumstances.

If your order has exceeded the estimated delivery timeframe, please contact us and we'll be happy to assist.

7. Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing it.

Once an order has entered processing, we are unable to modify or cancel it.

8. Returns & Exchanges

For information regarding returns or exchanges, please refer to our Return Policy.

9. Contact Us

If you have questions about your shipment, we're happy to help.

SANAE intoxicants

Email: info@sanaeintoxicants.com